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Privacy policy

At VCK Travel (part of VCK Holding B.V.), we attach the greatest importance to protecting the privacy of our customers and website visitors.

1. Categories of personal data processed by VCK Travel

General

We may collect and process the following categories of personal data and information.

Name, passport details and credit card details

For example, we collect your first and last name, gender, date of birth, nationality, passport number, passport validity, credit card number and expiry date.

Contact details (business and private)

We store your address, telephone number (landline and mobile) and email address. If you register your details yourself via Profiles, AirGo or the online portal of VCK Cruises or one of our other online self-service tools, we may also store other information you fill in here. For business travellers, we also collect the name and business location of the company employing the traveller.

Information about your trip

If you book a trip with us, we process information relating to your reservation. This information may include details about flights (route, date, travel class, luggage, price), hotels (date of stay, name and place of hotel), rental car (make, type and rental period), transfers, etc.

Special details

We collect information about your meal preferences and/or dietary requirements.

If applicable, we collect special details, such as information about your health, which may be necessary, for example, to assist you during your trip or to help you meet your medical needs.

Loyalty programmes

We collect loyalty programme member numbers.

Communications

If you send us an email or use WhatsApp to chat with us, we keep a record of your communications with us.

Newsletters

We register your current and cancelled subscriptions to one or more of our newsletters.

Information you wish to share with us

We process the information you share with us on your own initiative, for example if you share your feedback with us via our website or by email, post a comment on our social media channels, complete a customer survey, enter a competition, or participate in a promotion or event.

For specific services, competitions, promotions or events, we may collect other types of data than those described in this privacy policy. We will inform you about this when you register for the service, event, competition or promotion.

2. Websites, apps and digital media

Cookies

VCK Travel’s website uses ‘cookies’ to collect information about clicking behaviour. This makes it possible to keep track of visitors’ data, such as which pages are visited most often. The aim of this data collection is to optimise the website. In addition, VCK can use the data to place more targeted information on its website. In this way, VCK Travel may adjust its services to its customers’ needs. We do not use non-functional cookies.

Cookies are small text files that can be stored on a computer’s hard disk. They do not contain any personal data. Our cookies contain information about clicking behaviour and serve to recognise patterns, in order to make the use of websites and information provision easier. Similar techniques, such as pixels and web beacons, are also referred to as cookies below.

Functional cookies

We may place ‘functional’ cookies on our website or on the sites of third parties for whom we provide content. These cookies remember, for instance, your personal settings, or the fact that you have registered to access a restricted section of the website. Please click here for an overview of the cookies we use and for what purpose. Wherever relevant, we state which cookies we use and their purpose. We do not use non-functional cookies.

If you do not wish to receive any cookies at all, you can adjust your internet browser settings to fully block the placement of cookies. If you have blocked all cookies, you will still be able to visit our website(s), but some sections or functionalities of the website(s) may not be available to you.

You can delete any cookies yourself. Check your browser’s help function for instructions.

Links to other sites

VCK Travel’s website includes some links to websites of other parties. VCK Travel is not responsible for the way in which these parties process your data. For this reason, you should check whether any website you visit contains a privacy statement. If so, read it to see whether you agree to the privacy policy of the party in question.

3. How we collect your personal data

We collect information that you provide to us when you book a trip with us or through our AirGo online booking tool, through Profiles or any of our other online self-service tools that register your personal information.

4. Purposes of using your personal data

The main purposes for which we use your personal data are to process your reservations and to make appropriate travel offers. For these purposes, we need to process most of the information described above. For example, we need your name, passport number and other identifying information to be able to issue your travel documents, such as tickets and vouchers.

In order to be able to inform you about changes in your itinerary, we need your contact details. In addition, we need to be aware of your specific medical needs to ensure that you receive the appropriate care.

We will use your contact details to communicate with you about our services, to answer your questions or to handle your complaints.

We collect, store and use your personal data for internal business purposes, such as keeping records and complying with our legal and tax obligations.

We may be required by law to collect your identity details and booking and travel information and share these with public authorities or government agencies (via travel suppliers) in order to facilitate border control, immigration formalities, entry into a state’s territory, security and counterterrorism.

Legal basis

We collect, use and store your personal data in order to comply with the legal obligations we are subjected to and if necessary for our legitimate interests or the interests of a third party or on the basis of your consent.

You have the right to revoke your consent at any time by following the specific instructions regarding the processing of data for which you have given your consent. For example, you can do this by clicking on the ‘unsubscribe’ link in an e-mail message or by changing the settings on your smartphone (for mobile push messages). You can also contact us if you wish to revoke your consent. See Article 8 ‘Your rights’.

5. Sharing access to personal data with third parties

General

We may share access to your personal data with airlines, hotels, car rental companies, train companies, taxi companies, etc.

Facilitating your bookings and travel

In order to process your reservations and bookings and to facilitate your travel, we need to share your personal data with various suppliers, such as airlines, hotels, car rental companies, train companies, and taxi companies.

Enabling support services

To deliver our services, we make use of third parties, such as IT suppliers and credit card companies. All these third parties are obliged to adequately protect your personal data.

Within VCK Travel, business activities are carried out by processing and consolidating information (including personal data) in centralised databases and systems. These central databases and systems may be hosted or managed by VCK Travel and are located in Europe.

Statistical research and direct marketing

We do not share your personal data with third parties for statistical research and direct marketing purposes.

Government organisations

We may also be required by law to collect your identity details and booking and travel information and share these with public authorities or government agencies to facilitate border control, immigration formalities, entry into a state’s territory, security and counterterrorism.

Third-party websites

Our websites and mobile apps contain links to third-party websites. If you follow these links, you will leave our websites or mobile apps. This privacy policy does not apply to third-party websites. VCK Travel accepts no liability for the use of your personal data by these third parties and your use of these websites is at your own risk.

6. Security and storage

VCK Travel takes the necessary technological and organisational measures to protect your personal data against loss or unlawful use.

Your personal data will be stored for as long as this is necessary for the purposes described in this privacy policy or to the extent necessary to comply with laws and regulations and to resolve disputes.

7. International transfer of data

VCK Travel may transfer your personal data to countries other than your country of residence. This is done as part of arranging your trip. Legislation in these countries may not always provide the same level of protection for your personal data.

The transfer of personal data to countries other than your country of residence is often necessary in order to process your reservations. In other cases, VCK Travel will ensure that appropriate security measures are in place to meet the requirements for the international transfer of personal data under the applicable privacy legislation. For the transfer of personal data to countries outside the European Economic Area, VCK Travel may make use of standard contractual clauses approved by the European Commission as a security measure.

VCK Travel may be obliged to disclose your personal data to foreign governments or government agencies. Legislation in some countries allows border control authorities to access booking and travel information. As a result, information that we have collected about you and your trip may be disclosed to the customs and immigration authorities of each country in your itinerary. In addition, carriers in several countries are required by law to collect your passport and related information before you travel to or from those countries. If necessary, we will provide this information to the carriers who will in turn pass it on to the appropriate customs and immigration authorities. They will also disclose your personal data to government authorities if required by applicable law.

8. Your rights

By contacting our Data Protection Officer, you may exercise all rights under applicable privacy laws, including the right to

  1. access your data
  2. rectify your personal data
  3. delete your personal data
  4. restrict the processing of your data
  5. transfer your data
  6. object to having your data processed.

1.  Right to access your data

You have the right to ask us if we process your personal data, and if we do, you have the right to inspect these data in the form of a copy. When we offer you access to your data, we will also provide you with additional information, such as the purpose of our data processing, the categories of personal data being processed and any other information you may need to properly exercise this right.

2. Right to rectify your data

You have the right to rectify your details if they are incomplete and/or contain errors. Upon request, we will correct inaccurate personal data and complete incomplete personal data, taking into account the purposes for which they are processed. This may include issuing a supplementary statement.

3. Right to delete your data

You also have the right to have your personal data deleted. This means that your data will be deleted by us and, where possible, by all data controllers to whom we have previously disclosed your data. The deletion of your personal data only takes place in certain cases. These cases are prescribed by law and are listed in Article 17 of the General Data Protection Regulation (GDPR). These include situations in which data have been unlawfully processed. Due to the way in which we organise certain services, it may take some time for backups to be deleted.

4. Right to restrict the processing of your data

You have the right to have the processing of your personal data restricted. This means that we will suspend the processing of your data for a certain period of time. Circumstances that may give rise to such a request include situations in which the accuracy of your personal data is disputed, and assessing this would take some time. This right does not prevent us from continuing to store your personal data. We will let you know when the restriction is lifted.

5. Right to transfer your data

Your right to data transfer means that you may ask us to obtain your personal data, if technically possible, in a structured, common and machine-readable form and to transfer it to another data controller. Upon request and if technically possible, we will transfer your personal data directly to the other data controller.

6. Right to object to having your data processed

You also have the right to object to the processing of your personal data. This means that you may ask us to stop processing your personal data. This only applies if ‘legitimate interests’ (including profiling) form the legal basis for processing. See Article 4 ‘Legal basis’.

You can revoke your consent at any time by following the specific instructions regarding the processing for which you have given your consent. For example, you can revoke your consent by clicking on the ‘unsubscribe’ link in an e-mail, by deleting your profile in Profiles, or by changing your smartphone settings (for mobile push messages).

You can also contact VCK Travel’s Data Protection Officer.

For more information about revoking your consent to cookies and similar technologies we use when you visit our websites or use our apps, see Article 2 ‘Websites, apps and digital media’. There may be situations which give us the right to deny or restrict your rights as described above. In that case, we will carefully assess whether such an exception applies and inform you accordingly. For example, we may refuse your request for access if we deem it necessary to protect the rights and freedoms of other individuals, or we may refuse to remove your personal data if the processing of such data is necessary to comply with legal obligations. The right to data transfer does not apply, for example, if your personal data were not provided by you or if we do not process the data on the basis of your consent or the performance of a contract.

You can exercise your rights at any time by sending your request to VCK Travel’s Data Protection Officer:

VCK Travel
Attn. Data Protection Officer
Valreep 13
1042 AN Amsterdam
The Netherlands
Email: privacy@vcktravel.nl

You can also contact us if you have questions, comments or complaints about this privacy policy. In the case of unresolved issues, you have the right to complain to the Dutch Data Protection Authority in Den Haag.