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Privacy policy

At VCK Travel (part of VCK Holding B.V.), we attach the greatest importance to protecting the privacy of our customers and website visitors.

General Data Protection Regulation (GDPR)

Any personal data you provide to VCK Travel is protected by the General Data Protection Regulation (GDPR). This act specifies rules regarding the processing and protection of your personal data.

Our procedure for processing your personal data has been submitted to the Data Protection Authority, where it is registered under number 1627052 and 1627064 of the Authority’s website, www.autoriteitpersoonsgegevens.nl, gives a complete and up-to-date overview of the data collected and processed by VCK Travel.

VCK Travel processes and protects your personal data with the utmost care, and complies at all times with the requirements laid down in the General Data Protection Regulation.

Processing personal data

If you subscribe to our newsletter, send us feedback, or complete the contact form, you will be asked to provide personal data. This information will only be used by VCK Travel to send you our newsletter, to process your feedback or to answer your questions.

VCK Travel will also use your personal data to notify you of any relevant products, services and/or activities of VCK Travel or of its carefully selected partners. To provide you with the best possible service and travel product, we may need to make your personal data available to our suppliers or other third parties who will be providing the products and services you booked with us.

If you travel abroad, we may be obliged (e.g., by authorities at border crossing points) to provide them with your personal data, which will be processed in the context of border control, immigration, safety, anti-terrorism or other purposes that are deemed to apply. Without your permission, we will not pass your personal data on to individuals or companies for commercial purposes.

Protecting personal data

VCK Travel has taken appropriate measures to protect personal data from loss or any kind of unlawful processing. In doing so, VCK Travel works with the utmost accuracy, taking account of the latest technological developments, implementation costs, the risks of data processing and the nature of the data.

Accessing, changing or removing your personal data

If you would like to access or change your personal data or have them removed, please notify the Account Management department via info@vcktravel.nl.

SOS Alert

If an emergency arises during your journey, VCK Travel, as your travel agent, will play an important role in informing and advising you as our customer and your travelling employees, and will act on your behalf. If one or more of your employees are directly involved in a disaster, the person within your organisation responsible for dealing with emergency situations will be informed immediately.

In the event of a general emergency or disaster anywhere in the world, we will e-mail information to our News Alert subscribers as soon as possible, updating them on the situation. In addition, we will keep you up to date via the news page on our website and via Twitter.

If you would like to receive our News Alerts to keep you informed about general emergencies and disasters, please send an e-mail to our Account Management department at info@vcktravel.nl.

Cookie policy

VCK Travel’s website uses ‘cookies’ to collect information about clicking behaviour. This makes it possible to keep track of visitors’ data, such as which pages are visited most often. The aim of this data collection is to optimise the website. In addition, VCK can use the data to place more targeted information on its website. In this way, VCK Travel can adjust its services to its customers’ needs. We do not use non-functional cookies.

Cookies are small text files that can be stored on a computer’s hard disk. They do not contain any personal data. Our cookies contain information about clicking behaviour and serve to recognise patterns, in order to make the use of websites and information provision easier. Similar techniques, such as pixels and web beacons, are also referred to as cookies below.

Functional cookies

We may place ‘functional’ cookies on our website or on the sites of third parties for whom we provide content. These cookies remember, for instance, your personal settings, or the fact that you have registered to access a restricted section of the website. Please click here for an overview of the cookies we use and for what purpose.

If you do not wish to receive any cookies at all, you can adjust your internet browser settings to fully block the placement of cookies. If you have blocked all cookies, you will still be able to visit our website(s), but some sections or functionalities of the website(s) may not be available to you.

You can delete any cookies yourself. Check your browser’s help function for instructions.

Links to other sites

VCK Travel’s website includes some links to websites of other parties. VCK Travel is not responsible for the way in which these parties process your data. For this reason, you should check whether any website you visit contains a privacy statement. If so, read it to see whether you agree to the privacy policy of the party in question.

Questions

Please address any remarks or questions about VCK Travel’s privacy policy to VCK Travel, Account Management, P.O. Box 58417, 1040 HK Amsterdam, the Netherlands, or send an e-mail to privacy@vcktravel.nl.

Changes

VCK Travel reserves the right to change its privacy policy without notice.