Complaint, suggestion or compliment

Do you have a compliment or a complaint concerning a trip booked by VCK Travel? Or a suggestion to improve our service? Fill in the online form and inform us with all relevant information (communication, proof of payment). We will handle your request.

Right for refund or compensation?

Are you not sure if you have the right for refund or compensation? Check the ‘Frequently asked questions about refunds and compensations’. Did we not answer your question? You can reach the Customer Service Desk during office hours by phone (020- 6 800 840) or by e-mail (

Do you have a complaint caused by one of our suppliers (i.e. an airline,
hotel or railway company)?

  • You can file complaint yourself.
    For your convenience we listed the contact details of the most frequently used suppliers.

    Contact details suppliers

  • VCK Travel can mediate between you and the supplier.
    For this service we charge 38 euro mediation costs. Please fill in our Mediation for supplier complaints.

    Mediation for supplier complaints

Do you have a complaint, suggestion or compliment about VCK Travel?

Please let us know if you are not satisfied with our service, but also if you have any suggestions or compliments.

Complaint about VCK Travel   Compliments or suggestions