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Flexibility at Lufthansa Group

In response to the COVID-19 outbreak, the Lufthansa Group is now offering greater flexibility in their fare conditions, allowing business travellers to rebook their tickets free of charge several times. As often as possible until the end of this year. The new regulation applies worldwide to all new bookings on short, medium and long-haul routes. This makes the airlines of the Lufthansa Group the first to offer this customer-friendly solution. In the meantime, other airlines, such as United Airlines, have also switched to this service.

New regulation

Lufthansa Group tickets issued between August 25 and December 31, 2020 can be rebooked as often as possible and without modification fees (except for bookings with starting point Japan). For additional flexibility, the point of departure and destination of the trip can also be changed (with the exception of German domestic tickets and vice versa). Please note that a surcharge is possible if the original booking class is no longer available when changing to another date or destination.

Existing policies

For existing bookings made before August 25, 2020, the previous goodwill policy will continue to apply, allowing a one-time rebooking for non-cancelled tickets without amendment fees.

With these policy changes, the Lufthansa Group aims to meet the traveller’s need for flexible travel arrangements. Would you like to book a ticket with Lufthansa, SWISS, Austrian Airlines and Brussels Airlines? Please contact our Travel Consultants and they will help you further.

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Flexibility at Lufthansa Group

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